Resume

Plan, coordinate, develop and implement communications to ensure that both internal and external communications adhere to the highest standards. Maintain all components of the CON communications strategy. Utilize specific training of the website design platform and knowledge of social media platforms. Serve as the primary point of contact for communications and marketing and liaise closely with the AU Department of Communication and Marketing to ensure alignment with all communication and marketing standards. Provide consultation, in collaboration with the Dean, admin team, and key stakeholders, for all marketing and recruiting campaigns for students and employees.

Initiate and establish company book club, fostering culture of continuous learning and personal development among employees. Develop multiple creative briefs and one-pagers to communicate new processes and rewards packages among employees. Edit and craft final copy for teleprompter script used in CADY Way training video, ensuring clear and impactful delivery of content. Conduct value proposition research that informed strategic changes to organization recruitment offerings and presentations to align with organization's target audience needs and expectations. Manage external event vendors and streamlined supply ordering for office, ensuring smooth operations and well-equipped workspace.

Led and motivated high-performing team of 11 to deliver exceptional service to 430+ schools across 5 states, ensuring customer satisfaction and retention. Collaborated directly with management in other departments to identify and resolve challenges, leveraging cross-functional partnerships to drive effective problem-solving and achieve shared objectives.

Planned, scheduled, and delegated tasks strategically, optimizing team efficiency and safeguarding timely completion of larger projects and critical issues. Generated comprehensive reports on team performance, KPIs, revenue, and other key metrics, providing valuable insights for decision-making and identifying areas for improvement.

Served as primary point of contact and collaborated cross-functionally with each department within company to confirm effective communication and coordination throughout organization. Maintained high standards of accuracy, quality, and timeliness in all interactions with schools, serving as trusted filter and representative of company.

Crafted engaging and impactful content for greeting cards and product descriptions with focus on capturing desired tone and message. Exhibited strong time management and organizational skills by consistently meeting deadlines without any missed submissions.

Ghostwrote 10 captivating short stories and two compelling novellas, utilizing strong storytelling and attention to client's vision.

Edited two television scripts, enhancing clarity, flow, and overall quality of content.

Received positive feedback from clients, resulting in increasing rates based on customer satisfaction and value provided.

Managed and curated content for store's Instagram and Facebook accounts, ensuring consistent brand image and engaging online presence. Developed engaging and targeted recruitment posts for Facebook and Instagram platforms, attracting qualified candidates and increasing applicant pool.

Managed and maintained literary magazine's bimonthly blog, overseeing content creation, editing, and scheduling to engage readers and attract new audiences. Collaborated with writers, providing constructive feedback and guidance to enhance their work and elevate overall quality of publication.